Privacy Policy

Introduction

Sabaland Yemeni Honey ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

Information We Collect

We collect the following personal information when you place an order:

• Full Name — to address you and process your order
• Phone Number — to contact you about your order via WhatsApp/call
• Email Address — for order confirmations and updates (optional)
• Delivery Address — to deliver your order
• Payment Information — UTR number and payment screenshot for verification only

How We Use Your Information

We use your information solely to:

• Process and fulfill your orders
• Send order confirmations and delivery updates via WhatsApp
• Contact you if there are any issues with your order
• Improve our products and services
• Comply with legal obligations

Data Security

We take the security of your personal data seriously. Your information is:

• Stored on secure, encrypted servers
• Accessible only to authorized staff
• Never sold or shared with third parties for marketing
• Payment screenshots are used only for order verification and then securely stored

Discreet Packaging & Privacy

We respect your privacy in every aspect of your purchase. All orders are shipped in:

• Plain, discreet packaging with no product branding on the outside
• No mention of the product contents on shipping labels
• Only your name and address on the outside

Cookies

Our website may use basic cookies to improve your browsing experience. These cookies do not store any personal information. You can disable cookies in your browser settings without affecting your ability to use our website.

Third-Party Services

We use the following third-party services:

• WhatsApp Business — for customer support and order tracking
• UPI Payment — for processing payments (we do not store your UPI credentials)
• Delivery Partners — your name and address are shared only with the delivery partner

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your personal data (subject to legal requirements)
• Opt out of any marketing communications

Data Retention

We retain your order information for a period of 2 years for legal and accounting purposes. After this period, your personal data is securely deleted.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.